1:00 pm - 1:05 pm
Welcoming Remarks
Diane J. BriseboisPresident & CEO, Retail Council of Canada
Diane J. BriseboisPresident & CEO, Retail Council of Canada
1:05 pm - 1:30 pm
Organized Retail Crime: Canadian Trends and Strategies
The face of organized retail crime can be deceptive until you are connected in with a network of retailers who have experienced the exact same incidents with local or traveling criminals. Nigel Ramoutar leads this discussion looking at ORC trends in Canada and the actions and networks retailers can participate in to combat with a united front.
Nigel Ramoutar, C.F.C.I.External Fraud and Crime Specialist, Rexall Pharmacy Group Ltd.
Stephanie GuilbeaultActing Sergeant, Ottawa Police
Superintendent Robert GourleyHalton Police , Burlington
Officer Gary McCoyAlternative Response Unit, Ottawa Police
1:30 pm - 2:00 pm
Cybercrime in Canada
In a rapidly changing threat landscape, there is a constant need for training and awareness. Detective Sergeant Vern Crowley of the OPP - Cybercrime Investigations Team, joins us to discuss the issues and questions around the reporting of a cybercrime, cyber insurance, and the importance of having an incident response plan in place.
Detective Sergeant Vern CrowleyCybercrime Investigations Team, Ontario Provincial Police
2:00 pm - 2:05 pm
Wearable Technology for Today and Tomorrow’s Retail Landscape
Fast Five Sponsor Highlight
As the retail landscape changes so does our risk, health and safety and ability to audit. This quick session will provide insight from our Retail Segment leaders and ideas on how wearable technology can assist with customer service and audit trails for business, while providing better safety and security for your team members.
Rick SnookBusiness Development Manager, Axis Communications, Inc.
Hedgie BartolSegment Development Manager, Retail, Axis Communications, Inc.
2:05 pm - 2:40 pm
The Curbside Evolution of Loss Prevention with Best Buy Canada
The role, expectations, and priorities have all changed in 2020 leaving the strategic outlook overwhelming for retailers across Canada. Join us for a panel discuss that reflects on the most significant shifts of the past year and how LP professionals can strategically think forward on changes to budgets, teams, and the future of risk management.
Christian LeadbeaterVice President, Best Buy Business and Loss Prevention, Best Buy Canada
Chris SallansVice President, Retail & Service Operations & Fulfilment, Best Buy Canada
Rita EstwickDirector, Security Canada Post Security and Investigation Services, Canada Post
2:40 pm - 2:50 pm
Coffee Break
2:50 pm - 3:20 pm
Solutions & Opportunities for your LP Tech Stack
Protecting team and brand extends beyond brick and mortar. Retailers continue to encounter new challenges that create risks previously unconsidered. Tony Hunt, General Manager Loss Prevention with London Drugs, and Dan Reese, Retail Vertical Market Manager, North America, at Bosch Security and Safety Systems, chat about innovative responses to new risks and explore opportunities with emerging technologies.
Tony HuntGeneral Manager Loss Prevention, London Drugs Ltd.
Dan ReeseRetail Vertical Marketing Manager. North America, Bosch Building Technologies
3:25 pm - 4:00 pm
Responding to Escalated Violence in Retail
With an increase in violent situations occurring in retail spaces, loss prevention professionals are challenged with reevaluating their strategies and the outcomes. Sean Sportrun shares results of community engagement and training strategies that lowered violence and increased sales as well as a 101 on the value of partnering with Crime Stoppers.
Sean SportunSecurity Professional and Chair, Crime Stoppers Toronto