Check out our 2015 Agenda
7:00 AM - 5:00 PM Registration Open
7:30 AM - 8:00 AM Breakfast & Exhibits Open
Conference Opening & Welcome Remarks
Securing Content in an Unsecure World
In response to multiple data breaches over the past few years, several retailers decided to hire Chief Information Security Officers to oversee information security, data protection and vulnerability management, reporting directly to the CIO.
In this opening keynote session, learn how Jamil Farshchi successfully protected some of the world’s most sensitive information assets, including nuclear weapons, financial systems and networks, and complex technologies such as the space shuttle, Hubble Telescope, and Mars Rover.
I look forward to sharing insights with Canada’s leading retailers on how they can apply lessons from other industry sectors to protect their own businesses.
Organized Retail Crime: Stories from Toronto’s Crime Scene
In his keynote presentation, Bill Blair, former Chief of Toronto Police will share some of the most detrimental organized retail crime cases that he investigated during his 35 years of service with the Toronto Police. Chief Blair will share his unique perspective on leadership and will also offer advice on how LP teams could successfully work with law enforcement officials to combat crime.
FBI and Toronto Police Team Up to Combat Cyber Threats, Scams and Fraud
There is the Internet that you and I use. There is the other Internet that we don't. Law enforcement agencies invest a great deal of time and effort tracking down the dark websites that are, in effect, supporting crime including counterfeit goods, diverted/stolen property, and fraud. Attend this session to hear how FBI has teamed up with Toronto Police to fight retail cybercrime and how you can help as an LP professional.
Tyco + RCC Thought Leadership Series: Fast Five
In this quick session Tyco will offer a glimpse into their company, and how they’ve come up with solutions to help you manage your organizations loss prevention program.
9:45 AM - 10:15 AM Networking Break
Data Breach Response Guide: What You Need to Know
In this session, you will learn why it’s important to have an incident response plan, how to create one, and what to do during the first 24 hours of a breach. You will gain a greater understanding of what you need to know about notifying your customers and employees, and if you don’t have an incident response plan, this session will help you create one. It could mean the difference between a breach that causes a brief disruption and one that causes a major meltdown.
2014 & 2015 Hottest Legal Developments
2014 and 2015 have been busy with legal developments making headlines, legislative amendments and employment decisions from courts, tribunals and labour arbitrators. Join this session to learn how developments in the following areas can impact the way retailers, especially loss prevention and security professionals, do business when it comes to the following:
- Employer obligations when it comes to background checks for prospective hires
- Latest legal developments in workplace violence and workplace harassment
- False arrest claims: what you need to know as an LP professional
- Social media investigations from a legal perspective
Leveraging Analytics to Visualize Loss Prevention Activities & the Investigative Workflow
In this session, Shawn Smith will explore how analytic visualizations can be leveraged to enhance the reports and exploratory tools required to support retail loss prevention activities, focusing on how Point of Sale (POS) data may be analyzed.
Viewed through the lens of various LP personas including head office employees, store management, and loss prevention investigators, specific examples will be presented as well as the role that analytics may play in mitigating these risks will be explored.
The Future of Retail Security and Loss Prevention
Christian Leuprecht, Canadian National Security Expert and Security Futurist, will offer a horizon scan of the LP futures. It takes up four prominent trends and their impact for the LP terrain. First, demographic change and how an aging, more diverse population is affecting LP. Second, how predispositions and attitudes among the Millennial and Tethered generations differ from previous generations, and the implications for LP. Third, globalization and the way innovations in communication technologies are revolutionizing LP by empowering the individual over the group. And, fourth, the “digital drift” and its implications for the criminal interaction order.
Iverify + RCC Thought Leadership Series: Fast Five
In this quick session Iverify will offer a glimpse into their company, and how they’ve come up with solutions to help you manage your organizations loss prevention program.
11:35 AM - 11:45 PM Lifetime Achievement Award Presentation
11:45 AM - 1:00 PM Lunch & Networking
The Future of Payment Fraud
In this session, key players in the payments world will come together to share stories of in-store and online credit card fraud and scams. Our panel of experts will discuss emerging domestic and cross border fraud threats post chip and pin, what you need to be aware of as an LP professional, and what the future may hold for the Canadian and North American payment security landscape.
Mobile Crime and Criminalization of Wi-Fi: War Stories and Security Measures
The common iPhone, laptop or android device can be your best friend and worst enemy. In this session, our mobile and wireless technology expert will cover all possible and creative ways that fraudsters and criminals are now using mobile phones to steal personal information for identity theft purposes, payment information for committing financial fraud, and other criminal acts to innocent civilians and businesses. Over the past few years, the mobile phone has become a retailer’s best friend, but retailers and consumers need to be aware of the security hacks that they pose to minimize and prevent possible damages.
Using Open Source Investigative Techniques to Catch Online Criminals
D.C. Brian Renwick has been a police officer with York Regional Police for 10 years. His skill set involves; drug investigations, criminal investigations, mobile surveillance and last but not least, Open Source investigative techniques. He has had a great deal of success in identifying suspects involved in criminal activity through Open Source media, and his techniques were recently utilized in a Wonderland Fraud investigation resulting in a high number of arrests and over $100,000.00 of fraudulent activity was discovered. He has received training in Open Source techniques from the FBI Cyber Crime Unit and will share some of the best practices in his presentation.
1:45 PM - 2:15 PM Networking Break
Workplace Violence Red Flags, Prediction and Prevention
Every school shooting, workplace shooting and even the Navy Yard shooting could have been prevented if we crowdsourced our security. The fact is that when someone’s about to “go postal,” that person tells the world in many obvious ways. Organizations that do nothing and believe that it can’t happen to them are next in line when it comes to being unprepared.
In this session, you will learn the red flags that at-risk customers and employees exhibit and know how to best educate and inform front-line employees, managers and supervisors. When you recognize what methods to use, you will create an observant and security-conscious company culture.
Lessons from the Leaders of Loss Prevention
In this panel discussion, esteemed loss prevention experts and leaders will discuss latest trends in LP both online and in store, best practices in minimizing losses and effective solutions to common industry challenges. Key discussion points will include:
- Cyber security and collaboration with IT
- National and regional trends
- Shrink reduction and analysis
- Mentorship and developing future LP leaders
The Boston Marathon Bombing: Leadership Lessons in Incident Response Planning
TAs the Superintendent-in-Chief of the Boston Police Department, Dan Linskey was thrust into managing one of the largest law enforcement operations in history. In this compelling talk on leadership and emergency response planning, Chief Linskey will share how he transformed his intense emotional response into the coolest, most calm he’s ever been, the importance of specificity of training, why it’s important to maintain a team of “Evil Geniuses,” why you should never have a “not my job” mentality, and why too much help can be a bad thing. This is a half hour lesson in leadership that every LP professional should hear, regardless of the size and scope of the incident you will be called to lead.
I am honored and excited to be the Keynote Speaker at the Retail Council of Canada’s LP Conference. The session I will present will ensure that those tasked with protecting Canada’s retail industry will be prepared before, during and throughout the crisis. We do this work because lives depend on it.
Closing Remarks & Conference Adjourns