Registration Open

Breakfast & Exhibits Open

Opening Remarks


Diane J. BriseboisPresident & CEO, Retail Council of Canada


Rita EstwickDirector, Enterprise Security Development, Canada Post

Loss Prevention News & Updates

The landscape of retailing is ever changing, and so too are the Loss Prevention strategies and programs in order to respond appropriately. Stephen will provide an overview of the State of the Nation, sharing recently collected data that will allow you to benchmark against your peers and make adjustments where necessary. Good data gives you the insight to build a case for the necessary capital and operational budgets.


Stephen O KeefeLoss Prevention Advisor, Retail Council of Canada

National Cyber Security - Moving Ahead in a Complex Environment

This presentation will cover the evolving threat environment and the complex and dynamic context within which these threats must be countered. An overview of federal government support to businesses within this context will be provided, as well as the federal government’s next steps in moving Canada forward as a leader in cyber security.


Colleen MerchantDirector General of National Cyber Security , Public Safety Canada

The Threat of Counterfeits, Piracy and Fraud

Retailers face new competitors all the time but none like the growing threat of counterfeit, piracy and fraud. Take measure of the scope of the problem, the latest developments and what you can do to meet the challenge.


Phil von FinckensteinPartner & Co-Founder, Maple Leaf Strategies


Kevin SpreekmeesterChief Brand Officer, Canada Goose


David S. LipkusPartner, Kestenberg Siegal Lipkus LLP


Daryl SeidmanManager, Consumer Products, National Football League

RCC’s “Fast Five” Thought Leadership Series

Eyes Wide Open

At the end of every payment transaction is a customer and a customer’s hard earned money. The Interac brand is synonymous with security. Every product and service delivered under the brand comes with state-of-the art security and fraud mitigation strategies. Concisely, this talk gives a perspective of the effort and mindfulness needed to keep fraud mitigation front and centre.


Caroline HubbersteyHead – External Affairs , Interac

Shaping the Future Loss Prevention Landscape: Your Guide to Success

Traditional retail supply chains are being replaced by new and increasingly disruptive models. From Vendor to DC to Store, the landscape is changing every day, serving shoppers who demand the lowest price, the fastest, quickest delivery options and want to pay effortlessly via their own devices or new contactless technologies.

This session will explore research findings on the new risks and loss vulnerabilities of omni-channel retailing, share conclusions on the potential implications for the loss prevention function, and identify a set of actions to ensure that the function remains a truly indispensable partner to the business.


Colin PeacockGroup Coordinator, ECR Shrink & OSA Group

RCC’s “FAST FIVE” Thought Leadership Series

The Intelligent Storefront

Retailers want to sell more and lose less. The latest innovation in store-front detection, Sensormatic Synergy, has better EAS, new RFID capabilities, remote connectivity and more. Plus when paired with new specialty tags, retailers can significantly improve customer experience, while reducing shrink.


Robert MillerVice President of Retail Sales and Operations , Tyco / Sensormatic Canada Inc


Wilfredo ToroManager, Product Support, Tyco/ Sensormatic Canada Inc

Networking Break


A) Active Shooter 2.0

You’ve implemented procedures to keep your customers, employees and visitors safe, but, what about the aftermath following an active shooter event? Join Tom for a look at how you can ensure your organization is resilient following an event beyond avoiding, denying and defending. Consideration will be given to post emergency response plans and business continuity.


Tom ShebrekLeader, Enterprise Crisis and Business Continuity Division , Canadian Tire Corporation


B) Exploring Innovations in Retail Video Technology & Loss Prevention

The world of retail surveillance is going through an evolution. In recent years, there has been a flood of new and emerging technologies for in-store security, but are retailers aware of this? And are they using these innovative solutions to their full potential?

Security cameras are not a new phenomenon, but their ever-changing features are in a constant state of improvement. When used correctly, motion detection and consumer analytics for example, can provide retailers with invaluable information about their customers’ shopping behaviours and the efficiency of product placement strategies. Unfortunately for some retailers, they are not aware of these technologies that go beyond loss prevention.

To fully reap the benefits of emerging innovations in video surveillance, loss prevention professionals and retailers should thoroughly understand the full range of capabilities of these systems, as this will help them ensure a secure environment while simultaneously tracking consumer behaviour.

In this session, Kristen Cory from Hikvision Canada will discuss best practices for using security systems to their maximum ability. She will look into the world of CCTV and explore how these technologies can be successfully implemented in a retail operation.


Kristen CoryNational Business Development Manager , Hikvision


C) Essential Elements of Corporate Regulatory Compliance

A strong corporate regulatory compliance program is a fundamental tool to help prevent corporate officers and employees, and the corporation itself, from engaging in illegal practices, while also addressing a wide spectrum of other compliance and risk management challenges, as well as being key to a company’s ability to build trust with its customers, employees and regulators. Both in Canada, and globally, building and maintaining such a program is becoming ever more challenging. Government authorities are steadily raising expectations with regard to the comprehensiveness of corporate compliance programs, requiring robust policies, procedures and controls for anti-corruption, trade, anti-trust, competition, health and safety, labour and employment, privacy, anti-money laundering, among other areas. This presentation will provide practical guidance for professionals responsible for establishing and maintaining compliance standards within their company and throughout its supply chain.


Dean DolanCounsel, Baker & McKenzie

Luncheon & Networking

Lunch & Learn Sessions

Prevent Loss and Liberate Your Data with KI Design

Privacy and data protection are critical issues for retailers, but it can be hard to know whether your company is up to standard. Dr. Hassan will discuss how to prevent data loss and misuse, ensure compliance with privacy laws and standards, and take on the risks and opportunities of big data. He will introduce a few of the industry-leading tools that KI Design partners use both to mobilize and protect data.


Waël Hassan Founder, KI DESIGN


A) Navigating Fraud through Big Data

Retail is rich with data. With every transaction, with every order, with every movement of an asset, virtual crumbs are left along the path. In this session one of Canada's top payment processing companies will explore the benefits of data analysis, and how one solution was born out of a need discovered along one such journey. Sean McCormick of Moneris will moderate a discussion between two top data scientists dedicating their focus towards Loss Prevention and fraud solutions. Dr. Read Hayes will outline the ongoing research focused on deterrent effects, and Dr. David Speights will speak to the Verify Refund Solution.


Sean McCormickSr. Account Executive, Enhanced Payment Solutions, Moneris


David SpeightsChief Data Scientist, The Retail Equation


Read HayesDirector, Loss Prevention Research Council (LPRC)


Corey AdamsVice President of Global Client Services, Sysrepublic/The Retail Equation


B) Workplace Violence and Harassment: Understanding the Law

Did you know that new legislation is coming into effect on September 8, 2016 that will amend the Ontario Occupational Health and Safety Act, and impose duties on employers?
Bill 132 compels employers to build on workplace harassment policies and programs, and provide instruction to workers. Employers will be duty bound to investigate incidents or complaints of harassment, or sexual harassment in the workplace. Non-compliance with legislation could result in hefty fines of up to $500,000.00
With over 60 years of combined police experience specialized in the investigation of sexual assault, domestic violence, and professional compliance, ICE Inc. Consultants will provide employers with an understanding of the law and their responsibilities.

They will then be joined by Sean Ryan, Loss Prevention Specialist / Inspector for the Nova Scotia Liquor Corporation who will share details of the measures successfully put in place to reduce the risk of harm to people and other assets at the NSLC.


Deborah Vittie PagliaroPrincipal and Co-Founder , Investigative and Corporate Evaluation (ICE) Inc


Suzanne KernohanPrincipal and Co-Founder , Investigative and Corporate Evaluation (ICE) Inc


Sean RyanLoss Prevention Specialist / Inspector, Nova Scotia Liquor Corporation


C) The 7 Step Information Security Compliance program

In this session Ravi Shukla will discuss his seven part approach to assisting organizations who are interested in minimizing and managing information security (IS) related risks.
Find out how to successfully progress through the following seven steps, from the initial audit and inventory phase to the final IS risk management strategy:

1. Initial Data Mapping and Classification stage
2. Vulnerability Assessment
3. Incident Response Plan (IRP).
4. Vendor Assessment
5. Insurance Coverage
6. Compliance Obligations
7. Information Security Risk Management Strategy

Ravi will also be joined by Kevin C. Krinke who will provide further insight and advice on how best to perform Step 2 – the Vulnerability Assessment – through penetration testing.


Ravi ShuklaPartner, Fogler, Rubinoff LLP


Kevin C. KrinkeSr. Software Developer, Systems Architect, Digital Security & IT Professional

Networking Break

Lifetime Achievement Award Presentation

Presented by:
Rita Estwick, Winner of the Lifetime Achievement Award 2015


Rita EstwickDirector, Enterprise Security Development, Canada Post

Let’s Get Technical : Leveraging Technology to Increase Productivity and Reduce Shrink

Sears Canada is always looking at opportunities for increased operational efficiency and cost savings. In 2015, the Loss Prevention Team put together a strategy that focused on leveraging technology and involved a major overhaul of all I.T. systems utilized within the LP Department.

Through the “Let’s Get Technical” initiative, a number of objectives were set out that were critical to include as part of the technological transformation, including; the introduction of ORC analytics, implementation of an Incident Management System, real time incident notification for high risk incidents, improved communication with the police and retail partners and reducing shrink using trend analysis.

The primary outcome from this initiative was to increase productivity and efficiency, provide advanced data analytics that could be used to improve business and ultimately reduce shrink for the organization.


Don BerezowskiDivisional Vice President Loss Prevention & Safety, Sears Canada Inc.


Matthew RobertsonCorporate Manager – Loss Prevention - Inventory & Investigations and ORC, Sears Canada Inc.

The Fight Against Online Fraud

Part One – Current Trends in Digital Security
Presented by Kevin C. Krinke

Covering a few of the more interesting digital operations and security trends in recent history that touch upon, or have direct impacts on, retail businesses and large corporations from around the world.

Part Two – The Fight Against Online Fraud Roundtable Discussion

With the rise of e-commerce, retailers are always looking for new ways to drive traffic to their virtual stores. But the popularity of online shopping has also drawn the interest of some unwanted customers. The anonymity of e-tailing means it has become easier for would-be criminals to perpetrate online fraud using a variety of schemes that might involve stolen credit card numbers, gift cards and even in-store pick-ups. Incurring shipping costs and credit card chargeback fees can make the process all the more onerous for retailers who may be on the hook for substantial losses and cumbersome investigations. A panel of retail experts share their strategies for fighting online fraud and minimizing losses.


Kevin C. KrinkeSr. Software Developer, Systems Architect, Digital Security & IT Professional


Neil SuttonEditor, Canadian Security Magazine


Ven AdamovSenior Coordinator, Fraud , Suncor Energy Products Partnership

Closing Remarks

Networking Reception

Stay tuned for LP 2016 Agenda Updates