Registration Open

Breakfast & Exhibits Open

Opening Remarks

DianeJBrisebois2

Diane J. BriseboisPresident & CEO, Retail Council of Canada

General Session

More information coming soon.....

Why Seemingly Honest People do Dishonest Things

According to the Association of Certified Fraud Examiners, the annual global cost of occupational fraud is $3.7 trillion. The level of fraud activity increases proportionately to the level of the offender, ultimately requiring additional due diligence at the senior level. Cynthia Mathieu, Professor at Université du Québec à Trois-Rivières is an expert in corporate psychopathy, and how even top executives are not immune to poor decision making. Cynthia consults with many types of organizations on leadership, employee and management selection and executive criminal activity. She will discuss how LP professionals can navigate delegate investigations into their own executives who may also be committing crimes.

CynthiaMathieu4

Cynthia MathieuProfessor, Université du Québec à Trois-Rivières

Organized Retail Crime Networks and the Impact on Modern Retail

Organized retail crime in Canada is big. And it is getting bigger by the day.
Because of our laws, Canada is especially vulnerable to these kinds of criminal activities. Regional, national and international groups have developed multi-tiered operations that end up selling billions in stolen product back into the retail supply chain and profits fund drugs, weapons and other corrupt international schemes.
In this session, retail loss prevention professionals expose various plots and strategies and identify the most successful methods to undermine these criminal networks.

AndyBuchanan5

Andy BuchananDirector of Profit Protection, Rexall

RonKornblum5

Ron KornblumDirector of Corporate Security, Loblaw Companies Limited

RuiRodriguez5

Rui RodriguezNational Director, Asset Protection, Holt Renfrew

The Fraud Shift: Why eCommerce has Become a Fraudster Playground

Card present fraud continues to dwindle at retail locations in Canada but online payment security remains a constant struggle. Despite best efforts to offer tools, resources and improved security methods, retailers continue to be victimized. Whether it’s traditional methods or more sophisticated ones, fraudsters are succeeding at defrauding Canadian businesses. Processors are on the front lines of this battle – educating businesses on how they can protect themselves with the right tools and methods to prevent the dreaded chargeback. In this session, Patrick Brophy, Product Manager, ecommerce at Moneris talks about the most common types of fraud today, those that are emerging and the best practices to reduce the risk to Canadian businesses.

PatrickBrophy6

Patrick BrophyeCommerce Product Manager, Moneris

RCC’s “Fast Five” Thought Leadership Series

A.M. Networking Break

A.M. Concurrent Sessions

Legal Access to Marijuana : Why it Matters and How to Manage it

While legal access to marijuana is simple to understand in terms of the rights of individuals, it gets a lot more complicated when it comes to managing marijuana in the workplace.

This session will present compelling facts, resources, and action steps to implement a system of policies and procedures between now and 2018 when the new legislation comes into force.

DanDemers9

Dan DemersSenior Manager of Strategic Business Development, CannAmm

A.M. Concurrent Sessions

What’s My True Loss? Is “Shrinkage” Really the Right Means of Measurement for the Future?

In this session retail loss prevention experts will explore the broader aspect of retail crime and the economic impact it has on the bottom line. As the customer and retail landscape change, business strategies must align to mitigate any risk crime has on profit. Shrinkage is only one of many variables a business should use for a good health check, but there are many other lines on the P&L to take into consideration which have traditionally been ignored by some organizations until it is too late.

StephenO’Keefe10

Stephen O’KeefeLoss Prevention Expert & Special Advisor, Retail Council of Canada

Hot Topic Retail Roundtables

Let’s connect! In this session, retailers and solution providers will participate in 15 minute hot topic roundtable discussions. Roundtable leaders will guide each group through a fast paced discussion of hot button issues and trends within the retail LP community. Engaging conversation & debate will foster relationships and help both retailers and suppliers connect with each other and develop new strategic contacts. After 15 minutes, the groups will be re-sorted into new groups fostering new conversations.

P.M. Concurrent Sessions

The Trojan Horse: Phishing & Ransomware Attacks

If you are a popular retailer, then, unfortunately, you will undoubtedly be the subject matter of a phishing or ransomware attack. Phishing is today’s example of social engineering techniques used to deceive people. What starts as a harmless e-mail or instant message can exploit weaknesses in current web security by enabling access to data, or by forging a pathway for ransomware or other malicious software. Learn how these attacks affect your business, why the problem is getting worse, practical tips to avoid these types of attacks and what to do after the attack happens.

DavidSLipkus13

David S. LipkusPartner, Kestenberg Siegal Lipkus LLP

P.M. Concurrent Sessions

Defending the Last Mile

The rapid growth of eCommerce in Canada has exposed new risks to both retailers and consumers. The Last Mile, or the last step of the supply chain between the retailer & the consumer is no longer just within the safe confines of the bricks and mortar store. eCommerce transactions can have products shipped to the doorstep, post offices, click and collect locations, courier depots, concierge desks and more. This wide array of options has exposed new risks, and new weaknesses in the chain that criminals can take advantage of. In this session, retailers and supply chain experts come together to discuss strategies to secure and defend this new frontier.

RitaEstwick14

Rita EstwickDirector, Enterprise Security Development, Canada Post

MariaKouryleva14

Maria KourylevaEcommerce Transportation Manager, Walmart Canada

JamesMcKay14

James McKayPresident, The AVLECA Group Inc.

P.M. Networking Break

Lifetime Acheivement Award Presentation

New Technologies Expose New Risks

As retailers invest in innovative technologies to help them better understand their customers and develop faster, more convenient and personalized experiences, these same technologies are also increasingly exposing new vulnerabilities. In this session, Michael Castro, with more than 20 years of IT and Information Security experience will discuss how retailers need to be aware of new risks that come with new technology. Robotics, IoT devices, AI, VR & AR platforms, any devices that is “connected” is ultimately also exposed. Security & LP professionals must work together to strategically protect their companies and prepare for potentially devastating cyber threats and risk management implications.

MichaelCastro17

Michael CastroSenior Director, Information Security and Risk Management, Loblaws Companies Ltd

General Session

More information coming soon....

Closing Remarks

Networking Reception